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سياسة الخصوصية

Privacy Policy

Effective Date: 01/02/2025

At Swiss Rose Flower Shop, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

  • Personal Details: Name, email address, phone number, and delivery address.
  • Order Information: Details of purchases, payment information, and order history.
  • Payment Data: Credit/debit card details (processed securely by third-party payment gateways).
  • Website Usage Data: IP address, browser type, device information, and pages visited.

2. How We Use Your Information

We use the collected data for the following purposes:

  • Processing Orders & Deliveries: To fulfill your orders and provide customer support.
  • Communication: To send order confirmations, updates, and promotional offers (if you opt-in).
  • Security & Fraud Prevention: To detect and prevent fraudulent activities.
  • Website Optimization: To improve user experience and analyze website performance.

We do not sell or share your personal information with third parties for marketing purposes.

3. Data Security

We implement strict security measures to protect your personal information, including:

  • Encrypted payment transactions via secure third-party payment providers.
  • Restricted access to personal data, limited to authorized employees only.
  • Regular monitoring of our systems to detect and prevent security threats.

4. Third-Party Services

We may share necessary information with:

  • Payment Processors: To handle secure transactions.
  • Delivery Partners: To ensure correct and timely deliveries.
  • Government Authorities: If required by Kuwaiti law (e.g., fraud prevention or legal compliance).

These third parties are required to handle your data securely and in accordance with privacy regulations.

5. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience and collect website analytics.

  • Essential Cookies: Necessary for website functionality (e.g., shopping cart, checkout).
  • Analytics Cookies: Help us understand website traffic and improve services.
  • Marketing Cookies (if applicable): Used for personalized promotions (you can opt out).

You can manage cookie preferences in your browser settings.

6. Your Rights Under Kuwaiti Law

As per Kuwait’s Data Protection Regulations, you have the right to:

  • Access Your Data: Request details on the personal information we hold.
  • Correct Your Data: Update inaccurate or outdated information.
  • Request Deletion: Ask us to delete your personal data (except where retention is required by law).
  • Withdraw Consent: Opt out of marketing communications at any time.

To exercise these rights, contact us at [Your Email].

7. Retention of Data

We retain your personal data for as long as necessary to:

  • Fulfill orders and provide customer support.
  • Comply with legal obligations (e.g., tax and accounting records).
  • Prevent fraud and resolve disputes.

Once no longer needed, we securely delete or anonymize your data.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from minors.

9. Updates to This Policy

We may update this Privacy Policy to reflect changes in legal requirements or business practices. We encourage you to review it periodically.

10. Contact Us

For any questions regarding this Privacy Policy or to exercise your rights, please contact:

📞 Phone: +965 41151041 / +965 22280123

📧 Email: [email protected]

📍 Address: West Abu Fatira Al Herafiya, Block 1 Street 22 BLOQ Mall Plot 322 

                        1st Floor Shop 5