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Terms & Conditions

Effective Date: 01/02/2025

Welcome to Swiss Rose Flower Shop. By using our website, services, and purchasing our products, you agree to the following terms and conditions. Please read them carefully.

1. General Terms

  • These Terms & Conditions govern the use of Swiss Rose Flower Shop's website, services, and any transactions made.
  • By accessing or purchasing from our website or store, you accept these terms in full.
  • We reserve the right to update or modify these terms at any time without prior notice.

2. Products & Services

  • We offer fresh flower arrangements, bouquets, and floral services for various occasions.
  • All images displayed on our website are for illustrative purposes only; actual products may vary due to seasonal availability.
  • We strive to provide the highest quality flowers, but due to the perishable nature of our products, minor variations in color and size may occur.

3. Pricing & Payment

  • All prices are listed in Kuwaiti Dinar (KWD) and are subject to change without notice.
  • Payment must be made in full before order processing. We accept credit cards, debit cards, and other secure online payment methods.
  • In case of a pricing error, we reserve the right to cancel or modify the order.

4. Orders & Cancellations

  • Orders must be placed in advance. Same-day delivery orders must be placed before [Specify Time].
  • Cancellations:
    • Orders canceled within 2 hours of confirmation: Eligible for a full refund.
    • Orders canceled after this period: Refunds depend on preparation status. Custom orders may not be refunded.
  • We reserve the right to cancel orders due to unforeseen circumstances (e.g., product unavailability, technical errors, or suspected fraudulent transactions).

5. Delivery & Shipping

  • We provide flower delivery within Kuwait. Delivery charges may apply based on location.
  • Delivery Timing:
    • Standard delivery hours: [Insert Hours]
    • Same-day delivery: Available for orders placed before [Insert Cut-off Time]
    • Specific delivery time requests are subject to availability.
  • In case of a failed delivery attempt (e.g., wrong address, recipient unavailable), we will contact the customer for redelivery arrangements. Additional charges may apply.

6. Refund & Return Policy

Our Refund & Return Policy is in accordance with Kuwaiti Consumer Protection Law No. 39 of 2014:

  • Returns & Exchanges: Customers can return/exchange products within 14 days if the product is defective or not as described.
  • Perishable Items: Fresh flowers cannot be returned unless they arrive damaged or incorrect.
  • Refunds: If eligible, refunds will be processed within [7-10 business days] via the original payment method.
  • Full details can be found in our [Refund & Return Policy].

7. Customer Responsibilities

  • Customers must provide accurate delivery information and ensure that the recipient is available to receive the order.
  • Any modifications to an order must be requested before processing begins.
  • Customers agree not to misuse our website, violate intellectual property rights, or engage in fraudulent activities.

8. Privacy & Data Protection

  • We value your privacy and follow Kuwait’s data protection regulations.
  • Personal information provided during transactions (e.g., name, address, payment details) is kept secure and confidential.
  • We do not sell or share customer data with third parties, except for delivery and payment processing purposes.
  • For more details, please see our [Privacy Policy].

9. Intellectual Property Rights

  • All content on our website, including logos, images, product descriptions, and designs, is the property of Swiss Rose Flower Shop and is protected by copyright laws.
  • You may not copy, reproduce, or distribute any content without our written consent.

10. Limitation of Liability

  • Swiss Rose Flower Shop is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.
  • In cases of delays, damages, or force majeure events (e.g., natural disasters, strikes, unforeseen technical issues), we will do our best to resolve the situation but are not responsible for compensation beyond refunding an affected order.

11. Governing Law & Dispute Resolution

  • These Terms & Conditions are governed by the laws of Kuwait.
  • Any disputes arising from transactions or services must first be attempted to be resolved amicably. If unresolved, disputes will be referred to Kuwaiti consumer protection authorities or local courts.

12. Contact Us

For any inquiries regarding these terms, please contact:

📞 Phone: +965 41151041 / +965 22280123

📧 Email: [email protected]

📍 Address: West Abu Fatira Al Herafiya, Block 1 Street 22 BLOQ Mall Plot 322 

                        1st Floor Shop 5




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